FAQ

Freequently Ask Questions


Questions?

Here are answers to some of the most frequently asked questions.

For same day delivery within Klang Valley, we are using (for time being) logistic services by Mr. Speedy or LalaMove. This is to ensure the freshness of our products when they reach you.

Same day delivery includes Saturday, Sunday and Public Holiday. The estimated arrival time of your deliveries shall be dependent on various factors, such as weather, availability of delivery man, availability of stocks, among others. We shall endeavour to continuously improve on our same-day delivery scheme.

KGM customers will receive an email and WhatsApp message bearing the courier’s consignments number and an URL link to the courier operators’ tracking system, upon having your purchases collected by the delivery services.

You can click on the URL which will direct you to the tracking page of your delivery, and insert your unique consignment number to track your delivery.

Unfortunately, we do not allow modification and cancellation of order once it is processed. Do contact us for any inquiry or question pertaining our products before you complete the purchase process.

Yes! Feel free to visit at our KGM Health Food Store in The Waterfront, Desa Park City, Kuala Lumpur.

Our outlet address – KGM Health Food Grocer Lot GF 23D & 23E, The Waterfront @ Park City, Persiaran Residen, Desa Parkcity, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.